ServiceM8 integration
Turn every call into a ServiceM8 job
While you're on the tools, AIVOX answers the phone, captures the job details and creates the job in ServiceM8, checking your schedule so nothing is double-booked.
What it does
AIVOX and ServiceM8, working together
Jobs created automatically
Job details, address and urgency from the call are added to ServiceM8 as a new job.
Customer records synced
New callers are added as customers, and returning customers are matched to their existing record.
Schedule-aware booking
AIVOX reads your ServiceM8 schedule before offering a time, so jobs are never double-booked.
Reschedules and cancellations
Customers can move or cancel a booking over the phone and ServiceM8 stays up to date.
Example call
My hot water system has stopped working.
I can get someone out to you. What's the address, and is there any water leaking?
Setup
Connect ServiceM8 in three steps
Step 01
Connect ServiceM8
Link your ServiceM8 account from the AIVOX dashboard in a few clicks.
Step 02
Choose what AIVOX can book
Set the job types, service areas and hours AIVOX should book into.
Step 03
Get jobs, not voicemails
Every enquiry arrives in ServiceM8 as a job with the details you need.
Common questions
Which plan includes the ServiceM8 integration?
ServiceM8 is included on the Professional plan and the Business plan.
Will AIVOX create duplicate customers?
No. AIVOX matches returning callers to their existing ServiceM8 customer record before creating a new one.
Can AIVOX tell an emergency from a routine job?
Yes. You set the rules for what counts as urgent, and AIVOX flags those jobs and alerts you straight away.
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ServiceM8 is a trademark of its respective owner.