Frequently Asked Questions

AIVOX is a voice-first AI agent that acts as your 24/7 receptionist. It answers calls, understands customer intent, captures leads, books appointments, and handles enquiries — all trained specifically on your business knowledge.

AIVOX uses advanced natural language processing to understand caller intent, provide accurate responses based on your knowledge base, and take actions such as booking appointments or capturing lead details.

AIVOX uses natural, human-like voices with Australian accents. Many customers don’t realise they’re speaking with AI. However, we recommend being transparent and informing customers that they are speaking with an automated answering service.

AIVOX works across healthcare, legal, real estate, finance, retail, hospitality, education, trade services, and more. Any business that handles phone enquiries can benefit from an AI voice agent.

Setup is straightforward: sign up, tell AIVOX about your business, pick a number and forward your calls. How long it takes depends on how much you want AIVOX to handle, and our onboarding team helps you every step of the way.

Not at all. Our team handles the entire technical setup — you simply provide your business information, FAQs, and preferences.

Yes. You can forward calls from your existing number to AIVOX, so your customers won’t notice any change in how they reach you.

Absolutely. You can upload your own FAQs, pricing information, policies, and scripts. AIVOX uses this content to respond in a way that aligns with your brand voice and business processes.

AIVOX is designed to escalate seamlessly. It can transfer the call to your team, send instant notifications, or create a callback request — ensuring no customer is left without support.

Yes. AIVOX checks availability, books appointments, sends confirmations and handles rescheduling. It integrates with Google Calendar from the Essential plan, and with ServiceM8 and Cliniko from the Professional plan.

AIVOX answers in English as standard. Multi-language support is available on the Enterprise plan, so contact our team to discuss your requirements.

Yes. AIVOX integrates with HubSpot CRM on the Business plan. For other CRMs, custom integrations are available on the Enterprise plan.

No — there are no setup fees and no lock-in contracts. You can start with a free trial and upgrade or cancel anytime. We believe in earning your business every month.

You’ll receive a notification as you approach your limit. Overage minutes are charged at a competitive per-minute rate based on your plan.

No, unused minutes do not roll over. We recommend choosing a plan that matches your typical call volume.

Yes, you can change your plan at any time. Changes take effect at the start of your next billing cycle.

Yes. AIVOX uses enterprise-grade security with encrypted communications. Your data is securely stored and processed using trusted infrastructure providers.

Yes. AIVOX is designed to comply with the Australian Privacy Principles (APPs). We are an Australian-owned and operated company. Your data is handled using trusted third-party infrastructure providers, which may include services hosted in Australia and overseas, including the United States.

You do. All call data, recordings, and transcripts belong to you and can be exported or deleted at any time.