Features
Everything your front desk does, handled by AI
AIVOX answers your calls, captures every lead, books appointments and hands urgent calls to your team, so you never miss an opportunity, day or night.
AI Call Answering
Every call is answered on the first ring by an AI receptionist that sounds natural, understands what callers need and answers from your business information.
- Missed-call answering on every plan
- 24/7 answering from the Essential plan
- Natural, Australian-friendly voice
- Handles several calls at once
Incoming call
0412 ••• 381
Hi, are you open this Saturday?
We are, from 9am to 1pm. Would you like me to book you in?
Call Summaries & Lead Capture
AIVOX captures the caller's details and what they need, then hands you a structured summary with the next step, so no enquiry is lost.
- Structured summary of every call
- Call recordings and full transcripts
- Follow-up actions for your team
- Caller name, number and reason captured
Follow-up action
Call back before 5pm to confirm a time.
Appointment Booking
AIVOX checks your real availability before offering a time, books the appointment and confirms it with the caller, so there are no double-bookings.
- Google Calendar integration
- ServiceM8 and Cliniko integration (Professional)
- Appointment reminder SMS (Professional)
- Rescheduling and cancellations handled
Thursday
Google Calendar9:30 am
Unavailable
11:00 am
Available
2:00 pm
Booked by AIVOX
3:30 pm
Available
Confirmation sent by SMS
Trained on Your Business
Give AIVOX your services, pricing, opening hours and policies, and it answers questions the way your best staff would.
- Upload FAQs, documents and policies
- Handles general enquiries
- Service area filtering (Essential)
- Update its knowledge any time
Knowledge base
Escalation & Call Transfer
When a caller needs a person, AIVOX transfers the call to your reception or alerts your team straight away, following rules you set.
- Call transfer to reception
- Emergency escalation rules
- Instant SMS and email alerts
- Callback requests when no one is free
Urgent call
Burst pipe at 14 Smith St. Caller needs help tonight.
Transferring to reception
Team alerted by SMS and email
Analytics & Call Logs
See every call, transcript and booking in one place, and understand why customers are calling and how many enquiries turn into work.
- Call analysis on every plan
- Dashboard from the Essential plan
- Search and filter call logs (Professional)
- Advanced analytics & reporting (Business)
Calls this week
Search calls100%
Answered
34
Bookings
21
Leads
And much more
Built to sound and act like your best staff
The details that make AIVOX feel like part of your team.
Dedicated Australian Number
A local number for your business, or forward calls from the number you already have.
Smart Listening
Lets callers finish what they're saying. No cutting people off or talking over them.
Emotional Trigger Detection
Recognises frustration or urgency in a caller's voice and responds with the right tone.
Custom Voice Persona
A premium voice and personality created to match your brand.
HubSpot CRM Integration
Syncs contacts, creates deals and logs every call in HubSpot automatically.
Multi-Language & Multi-Location
Multiple agents, locations and languages, with custom integrations and SLA-level support.
Privacy First
Built to comply with the Australian Privacy Principles. Your call data stays your business.
Integrations
Works with the tools you already use
AIVOX books into your calendar and records every caller in the software you already run.
Google Calendar
Essential and aboveServiceM8
Professional and aboveCliniko
Professional and aboveHubSpot CRM
BusinessReady to never miss a call again?
Start your 7-day free trial and see what AIVOX can do for your business.