Trade & Home Services
AI Phone Agent for Tradies & Home Services in Australia
AIVOX AI phone agent answers your calls when you can't. Capture emergency jobs, book quotes, and schedule work automatically while you focus on the job at hand.
The challenge
Common Trade & Home Services phone challenges
Every missed call is a missed opportunity. Here's what trade & home services businesses deal with every day.
Missed Calls Mean Lost Jobs
When you're on-site or driving between jobs, answering calls isn't always possible. Missed calls often result in customers contacting another tradie.
Emergency Jobs Go to Competitors
Urgent issues like burst pipes or power outages require immediate response. Customers typically choose the first tradie who answers.
Admin Work After Long Days
After spending the day on-site, managing callbacks, quotes, and bookings adds extra hours of admin work.
Customer No-Shows
Travelling to site visits where customers aren't available wastes valuable time and fuel.
Quote Requests Build Up
During busy periods, new enquiries stack up. Delayed responses can result in lost opportunities.
Limited After-Hours Availability
Customers often call outside business hours. Without proper coverage, potential jobs may be missed.
The solution
How AIVOX helps trade & home services businesses
Built for the calls trade & home services businesses get every day.
Emergency Job Handling
Capture urgent job details, identify priority requests, and notify you immediately when emergency calls are received.
Quote Request Capture
Collect job details, location, and service requirements so you can provide accurate quotes without repeated phone calls.
Job Booking & Scheduling
Book jobs directly into your calendar, send confirmations, and provide reminders to reduce missed appointments.
After-Hours Call Handling
Provide professional call answering outside business hours so customers can still reach your business.
Customer Follow-Ups
Send reminders for upcoming bookings and follow up on pending quotes automatically.
Service Status Updates
Provide customers with updates about booking times or job progress without interrupting your work.
Benefits
What AIVOX means for trade & home services
Calls Captured
Capture more customer enquiries that would otherwise be missed.
Less Time on Calls
Reduce time spent answering routine enquiries and scheduling jobs.
Fewer Missed Appointments
Automated reminders help ensure customers are ready when you arrive.
Job Availability
Customers can reach your business any time, even outside working hours.
Comparison
Traditional reception vs AIVOX
How AI call handling compares with the way most businesses answer the phone today.
Getting started
How AIVOX works for trade & home services
No technical setup required. Our team helps you every step of the way.
Step 01
Set Your Services
Enter the services you offer, service areas, and job types you handle.
Step 02
Connect Your Job Software
Connect AIVOX to ServiceM8 (Professional plan and above) or Google Calendar (Essential plan and above).
Step 03
Forward Your Calls
Forward your business number when busy or outside working hours.
Step 04
Capture More Jobs
Every enquiry is answered, logged, and scheduled automatically.
Works with the tools trade & home services businesses use
FAQ
Trade & Home Services questions answered
Can AIVOX provide quotes to customers?
AIVOX can capture job details and provide estimated ranges based on your pricing guidelines, or forward details to you for quoting.
How are urgent jobs handled?
Urgent enquiries can be flagged and immediately notified to you via SMS, call, or app notification.
Does AIVOX integrate with ServiceM8?
Yes. AIVOX integrates with ServiceM8 on the Professional plan and above, creating jobs and syncing customers automatically. For Tradify, simPRO or AroFlo, talk to our team about a custom integration on the Enterprise plan.
Can customers send photos of the job?
Yes. Customers can receive an SMS link to upload images, helping you assess jobs before arrival.
Can I still answer calls myself?
Yes. You can choose when AIVOX answers calls — only when busy, after missed rings, or outside business hours.
Explore more
AIVOX for other industries
Never Miss Another Job Opportunity
Tradies across Australia use AIVOX to capture every enquiry and stay productive on-site. Start your 7-day free trial today.